Legal · Refund Policy

Refund & Cancellation Policy

Last updated: 29 June 2026 · Effective date: 29 June 2026

1. Our general policy

All plans (monthly and annual) are recurring subscriptions billed as a standing order. Access to our courses is delivered to you immediately as streamed digital content. For that reason, we do not offer voluntary or "change of mind" refunds for amounts that have already been charged, including subscription renewals.

Instead of refunds, you are always in control going forward: you can cancel at any time to stop the next charge (Section 2). Where applicable law gives you a mandatory right to cancel or to a refund, we honor it in full (Sections 3 and 4).

2. Cancelling your subscription

• Cancel anytime, in one click from your dashboard. No phone calls or emails required.
• Cancellation stops the next renewal charge. You keep access until the end of the period you already paid for (the end of the current month for a monthly plan, or the end of the current year for an annual plan).
• Annual plans are a recurring standing order, not a one-time purchase. If you do not cancel before the renewal date, your annual plan renews and re-charges automatically for another year. We email you a reminder before each annual renewal so you are never surprised.
• Amounts already charged for the current period (or for past periods) are not refunded on cancellation, except where a mandatory right in Section 3 or 4 applies.

3. EU/EEA & UK right of withdrawal (14 days)

If you are a consumer resident in the EU/EEA or the UK, you have a statutory right to withdraw from a contract for digital content within 14 days of the contract being concluded, without giving any reason.

However, because the courses are digital content supplied online, we give you access immediately when you buy, at your request. Under the standard digital-content exception (Article 16(m) of EU Directive 2011/83/EU), once you start streaming a lesson the right of withdrawal no longer applies to the content you have accessed.

So: if you change your mind before you start watching any lesson, email us within 14 days and we will issue a full refund. Once you have started streaming, the right of withdrawal no longer applies to the content you have accessed.

4. Israel: 14-day cancellation right

If you are a consumer in Israel, the Consumer Protection Law gives you a right to cancel a distance / ongoing transaction within 14 days of the transaction or of receiving the disclosure document, whichever is later.

• On cancellation of an ongoing service, you pay only the proportional value of the period you actually used up to cancellation.
• We may charge a cancellation fee of 5% of the transaction value or 100 ILS, whichever is lower, as permitted by law.
• You can cancel through your dashboard, or by emailing us (Section 7) — at least as easily as you signed up.

5. Failed payments & chargebacks

If a renewal fails, we will pause access and may try again. If you believe a charge was made in error, please contact us first so we can investigate. Filing a chargeback without contacting us may result in account termination and, if the chargeback is later resolved in our favor, recovery of the bank's administrative fees.

6. Taxes

Where a refund is issued, any applicable taxes are refunded in proportion to the refunded amount.

7. How to request a statutory refund or cancel

You can cancel directly in your dashboard. To request a refund under Section 3 or 4, email contact.bachataonline@gmail.com from the address on your account, with:

• your full name on the account;
• the date and amount of the charge (or the invoice number);
• which right you are relying on (EU/UK withdrawal, or Israeli cancellation).

We will respond within 3 business days.

8. When to expect a refund

Approved refunds are issued through Takbull to the original payment method, typically within 5 to 10 business days. The exact timing depends on your card issuer or bank.